Returns

Returns:

We hope you fall in love with your lampshade/s, however, if you change your mind, please get in touch within 14 days from receipt of lampshade and we will issue a full refund for the lampshade providing it is returned in the same condition, in its original packaging. Please note, delivery charges both sending and returning will not be refunded and you should ensure that you arrange a tracked return as unfortunately we cannot be responsible for any delivery issues.

 

 

Any issues?

If the lampshade has arrived faulty in anyway, please get in touch within 2 days of receipt of the lampshade and include images of any damage.

Please do email us first before returning your lampshade at info@onthefringedesign.com including your name, address and order number.

Refunds may take up to 7 working days to show in your bank account.